This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver precise and prompt technical information, guidance, and support regarding Abbott's products and services throughout the transaction process.

• Engage with customers and clients through email, phone, or online discussion forums.

• Address customer inquiries, comprehend technical questions, evaluate needs, and recommend or promote alternative products or services.

• Implement established procedures or create new solutions to resolve technical issues.

• Oversee case management and follow up on pending case statuses.

• Keep customer records current using databases and computerized systems.

• Monitor the volume, content, and outcomes of customer inquiries.

• Utilize information, checklists, scripts, guidelines, and other resources for responding to customers.

⛳️ Requirements

• A degree in Engineering or a bachelor's degree in fields related to Nursing, Biomedical Engineering, Bionics, Mechatronics, or the Healthcare sector.

• At least 1 year of relevant experience.

• A valid driver's license is preferred.

• A valid visa and passport for training programs is preferred.

• Flexibility in scheduling and availability are required.