Clinical Applications Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee system installations, including the setup of hardware and coordination across various departments.

• Provide clinical training to surgeons and hospital personnel on the use of systems and related workflows.

• Offer on-site support during initial and early cases.

• Assist ongoing cases until the site reaches a level of self-sufficiency.

• Conduct in-services and refresher training sessions as necessary.

• Address technical troubleshooting issues and coordinate maintenance and field service activities.

• Maintain documentation for case notes, training records, and field service reports.

• Collaborate with Medical Affairs to monitor and evaluate clinical benefits.

• Manage inventory and facilitate reordering processes at customer locations.

• Act as the main point of contact for clinical and technical support at assigned sites.

• Elevate risks and site concerns to leadership as required.

• Assist in onboarding new surgeons and staff following implementation.

• Carry out regular site check-ins to promote long-term success and growth.

• Facilitate the introduction of technology to new users within existing accounts and support case expansion.

• Aid in the collection of clinical data.

• Assist Sales in territory development initiatives during times of reduced clinical demand.

• Collaborate with Sales to transition accounts after purchase.

• Coordinate efforts with Engineering, Medical Affairs, and hospital stakeholders.

• Help with documentation and minimize the administrative load for Sales.

⛳️ Requirements

• Bachelor's Degree.

• At least 2 years of experience as a clinical specialist in the medical device sector or as an operating room nurse.

• Preferably, prior experience focusing on breast cancer.

• Ideally, experience in either a startup or a medical device organization undergoing a 0-1 growth/go-to-market phase.

• Ability to cultivate strong relationships and effectively engage with internal and external clients and stakeholders.

• Clinical (operating room) experience.

• Proven track record of success.

• Must be able to travel up to 75%, or as required.

• Familiarity with contemporary sales tools and software.

• Demonstrated goal-oriented, self-motivated individual with a robust entrepreneurial spirit.

• Exceptional written, verbal, and interpersonal communication skills.

• Proven record of performance with clear documentation of achievements.

• Must reside in the geographical area of the position or be willing to relocate.

🏝️ Benefits

• Mission-driven startup environment.

• Opportunity to tackle significant challenges in cancer surgery.

• Chance to influence the future of customer engagement and clinical excellence.

• Diverse and inclusive workplace.

• Reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.