Clinical Application Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of customer application support for the Cell and Gene Therapy (CGT) Technologies portfolio within the designated territory.

• Maintain an up-to-date understanding of the CGT Technologies portfolio.

• Gather and evaluate customer unit operation needs, collaborating with internal subject-matter experts to design tailored protocols.

• Organize and perform pre-sale demonstrations at customer locations, encompassing experimental design, logistics, execution, data collection, and result communication.

• Oversee post-sale implementations, including training, protocol testing, data review, and optimization.

• Lead troubleshooting initiatives, coordinate technical analyses, review results, and communicate conclusions along with recommended actions.

• Provide continuous application support and foster relationships through regular engagement with customers.

• Keep abreast of customers' manufacturing processes, product applications, implementation status, technical challenges, and planned changes.

• Collaborate with the Account Executive and cross-functional teams to meet customer acquisition, utilization, retention, growth, and revenue goals.

• Identify opportunities to enhance product utilization, broaden applications, introduce new offerings, and support instrument placements.

• Record customer activities, protocols, product feedback, training, troubleshooting, technical decisions, and follow-up actions in company systems and CRM.

• Cultivate customer relationships and work alongside Business Development, Field Service, Technical Application Support, Quality, Marketing, Product Management, and other stakeholders.

• Represent the company at customer meetings, conferences, workshops, and business events.

• Travel as necessary to support customers and achieve business objectives.

• Ensure compliance with Health, Safety, Environment, Energy, and Quality Management Systems.

⛳️ Requirements

• Bachelor’s degree in Engineering, Life Sciences, Biotechnology, Biomedical Sciences, or a related scientific discipline.

• A minimum of 3 years of experience in Cell and Gene Therapy, biotechnology, biopharmaceutical manufacturing, medical devices, or a similar field.

• Practical experience in cell culture, cell processing, or cell therapy manufacturing.

• Strong written and verbal communication abilities.

• Exceptional analytical and problem-solving skills.

• Confident in delivering customer training, product demonstrations, technical presentations, and public speaking engagements.

• Proficient in Microsoft Office applications and Customer Relationship Management (CRM) systems.

• Willingness to travel up to 50% of the time.

• Effective proficiency in speaking, reading, writing, and understanding English.

• Must possess authorization to work for any employer in the United States.

• Fresenius Kabi cannot sponsor or assume sponsorship of an employment visa now or in the future.

🏝️ Benefits

• Bonus plan with a target of 6% of base salary.

• 401(k) plan with company contributions.

• Paid vacation, holidays, and personal days.

• Employee assistance program.

• Medical, prescription drug, dental, and vision coverage.

• Life insurance.

• Disability coverage.

• Wellness program.