Administrative Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Coordinate, place, and monitor shipping requests for evaluation equipment, ensuring timely delivery and return of devices.

• Establish and update customer organizations within internal systems, ensuring the accuracy of customer and organizational data.

• Assist in setting up customer organizations with SOC, ensuring all necessary administrative and technical steps are accurately completed.

• Provide operational and administrative support to Sales and technical teams during customer evaluations.

• Compile evaluation wrap-up reports that include key activities, outcomes, customer requirements, equipment status, and subsequent steps.

• Deliver comprehensive handover documentation for CIC.

• Remove devices from customer organizations and transfer them to the appropriate holding organization for deactivation.

• Oversee evaluation equipment, maintain precise tracking records, and ensure all equipment is returned and accounted for.

• Aid Sales with the administrative and operational components of customer evaluations.

• Collaborate with Sales, SOC, CIC, and other internal teams to ensure a smooth customer experience.

⛳️ Requirements

• At least 1 year of experience in customer service within a retail or similar customer-facing role.

• Exceptional organizational skills with a keen attention to detail and the ability to manage multiple priorities in a fast-paced setting.

• Experience in coordinating logistics, shipping, inventory, or equipment tracking processes.

• Capability to learn and navigate through technical systems, databases, and customer management platforms.

• Strong administrative and documentation skills, including maintaining accurate records and preparing customer-facing reports.

• Excellent verbal and written communication skills with a proven ability to collaborate effectively across cross-functional teams.

• Demonstrated ability to coordinate with internal stakeholders, including Sales, Customer Success, Technical Support, Operations, and other business units.

• Customer-centric mindset with strong problem-solving and follow-up abilities.

• Ability to work autonomously while managing multiple customer evaluations and competing deadlines.

• Experience with CRM systems, asset management tools, or customer management platforms is an advantage.

• Familiarity with connected devices, hardware evaluations, SaaS platforms, telecommunications, industrial technology, or IoT solutions is preferred.

• Proficient in Microsoft Office applications, especially Excel, Word, Outlook, and Teams.

🏝️ Benefits

• Competitive base salary and annual compensation review.

• Comprehensive health and dental benefits.

• Mental health and wellness support.

• Flexible work arrangements and a hybrid work model for eligible positions.

• Paid vacation, personal, and sick days.

• Opportunities for professional development.

• Education funding.

• A collaborative, inclusive, and mission-driven culture.

• Exclusive access to perks and discounts.

• A flexible ‘Dress for Your Day’ environment.