Administrative Assistant – Franchise Operations, Corporate Recruiting

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the onboarding documentation for franchisees and ensure all records are accurately maintained.

• Organize and finalize the logistics for Franchisee Training sessions.

• Collaborate with various departments to facilitate the onboarding process for franchisees.

• Prepare and submit business insurance quotes and proposals on behalf of franchisees.

• Engage with franchisees to resolve inquiries, address concerns, and provide necessary support.

• Assist in the recruitment of franchisees and distribute franchise applications to interested candidates.

• Manage the distribution of the Franchise Disclosure Document (FDD) and follow up on acknowledgments.

• Aid in identifying and coordinating appropriate unit locations in conjunction with the Operations Team.

• Ensure accurate data entry and updates in SAP and other databases.

• Process business and legal name changes within SAP.

• Support inventory installations, cash advance requests, direct deposit setups, and fee notifications.

• File and manage documentation related to franchisees.

• Provide general administrative assistance and support for Operations.

• Assist the Corporate Franchise Recruiter with information on prospective franchisees and maintain recruiting records.

• Schedule calls, meetings, and interviews as needed.

• Keep track of recruiting pipeline information and monitor recruiting leads and follow-up tasks.

• Coordinate the transition of prospective franchisees into the onboarding process.

⛳️ Requirements

• At least 1 year of experience in an administrative, office support, customer service, recruiting, or a related role.

• Exceptional verbal and written communication abilities.

• Strong organizational and time-management capabilities.

• Keen attention to detail and effective follow-up skills.

• Ability to work autonomously and manage changing priorities.

• Comfortable interacting with franchisees, potential franchisees, and internal team members.

• Able to thrive in a multicultural work environment.

• Proficient in Microsoft Excel, including the creation and maintenance of spreadsheets, data organization and analysis, utilization of formulas and functions, and report generation.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and career advancement.

• Flexible work hours and supportive work environment.

• Employee discounts and perks.