Clinical Adherence Nurse, RN - Per Diem

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in patient outreach and communication via video messaging, video consultations, phone calls, and text messaging.

• Educate patients and facilitate their enrollment in the medication adherence program.

• Provide tailored education, coaching, and support for adherence using video communication.

• Offer compassionate motivational coaching, case management, and health education.

• Conduct video consultations for medication reconciliation.

• Review recorded videos of patients taking their medication to confirm administration, track adherence, and identify any side effects or concerns.

• Develop short educational and motivational videos.

• Evaluate medical, behavioral, and social needs of patients, escalating cases as needed.

• Offer guidance on medication administration, inhaler usage, chronic disease management, and medication safety.

• Serve as a clinical resource for non-clinical team members.

• Assist patients with technical issues related to the mobile application and adherence platform.

• Ensure accurate documentation in line with company and regulatory standards.

• Liaise with provider offices, health plan services, and pharmacies on behalf of patients.

• Provide referrals to healthcare providers and community resources.

• Utilize motivational interviewing techniques to encourage long-term adherence.

• Contribute insights from patient experiences to enhance program effectiveness.

• Collaborate with cross-functional teams to create video content, clinical protocols, and educational resources.

⛳️ Requirements

• Must be a legal resident of Puerto Rico and maintain residency during employment.

• Must be legally authorized to work in Puerto Rico/United States without employer sponsorship; visa sponsorship is not available.

• Active Registered Nurse (RN) license in good standing.

• A minimum of 5 years of nursing experience.

• At least 5 years of experience in patient engagement, health education, or care coordination.

• Fluency in both English and Spanish, including reading, writing, speaking, and comprehension.

• Strong expertise in chronic disease management, medication adherence, and patient coaching.

• Excellent verbal and written communication skills with a warm and empathetic demeanor.

• Ability to thrive in a fast-paced, patient-centered environment.

• Proficient in electronic health records (EHR), mobile applications, and digital health platforms.

• Comfortable interacting with patients via phone, video, and chat during the workday.

• Experience in assessing social determinants of health and connecting patients to resources.

• Preferred: experience in video communication, telehealth, community health work, or digital health environments.

• Preferred: health coaching certification or a willingness to obtain certification within a specified timeframe.

• Preferred: understanding of Directly Observed Therapy (DOT) models.

• Preferred: experience with Medicaid and Medicare Dual Eligible (D-SNP) populations.

• Preferred: familiarity with Salesforce or other CRM platforms.

🏝️ Benefits

• Competitive salary and benefits package.

• Flexible remote work options.

• Opportunities for professional development and career growth.

• Chance to contribute to an innovative healthcare solution.

• Collaborative environment with professionals from healthcare, technology, and public health sectors.