Clinical Account Representative – CardioMEMS

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Act as the main contact for a significant volume of established accounts.

• Ensure smooth onboarding processes and effective patient monitoring workflows.

• Meet designated sales and utilization goals within specified accounts.

• Implement quarterly business strategies with targeted activities and growth initiatives.

• Perform account check-ins to assess performance, identify challenges, and discover new opportunities.

• Provide product demonstrations and engage in educational sessions.

• Share competitive insights, customer feedback, and market intelligence.

• Offer coverage for Territory Managers during PTO, meetings, and high-demand periods.

• Keep CRM documentation current, including activity notes, opportunities, and follow-up actions.

• Cultivate relationships with physicians, APPs, heart failure clinics, and administrative staff.

• Conduct quarterly account reviews alongside Territory Managers.

• Assist in optimizing workflows for patient identification, onboarding, and monitoring.

• Troubleshoot remote monitoring and workflow challenges, escalating issues when necessary.

• Provide occasional procedural case support for the wider territory.

• Train and educate clinical personnel, heart failure clinics, and administrators.

• Participate in product in-services and aid in clinical data collection efforts.

• Maintain competency in product knowledge, heart failure, and CardioMEMS.

• Comply with FDA, regulatory, and company quality standards.

• Keep accurate records of sales, account plans, expenses, and clinical interactions.

• Collaborate effectively with Territory Managers, Marketing, Professional Education, Clinical Specialists, and sales leadership.

⛳️ Requirements

• Bachelor’s degree in Business, Life Sciences, Engineering, or a related discipline.

• 2–4 years of experience in the medical device or healthcare industry (inside or field).

• Strong consultative selling abilities, including identifying needs, asking strategic questions, and proposing solutions that enhance utilization growth.

• Proven record of achieving ≥100% of goals in the most recent performance year.

• Experience in interacting with clinicians and administrators.

• Proficient in CRM systems (Salesforce preferred), Excel/analytics, and PowerPoint.

• Comfortable delivering clinical and technical presentations to groups of 10–50 stakeholders.

• Willingness to travel up to 25% of the time.

• Preferred knowledge of the reimbursement landscape and payment pathways.

• Experience with leading MedTech organizations is preferred.

• 1–2 years of commercial experience is preferred.

• Background in Cardiology/HF/EP/Structural Heart or remote monitoring is preferred.

• Previous involvement in value analysis or committee-based selling is preferred.

• Familiarity with Cath lab/OR workflows and basic procedural support experience is preferred.

🏝️ Benefits

• Opportunities for career advancement within an international company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Retirement savings plan featuring significant employer contributions.

• Tuition reimbursement program available.

• Freedom 2 Save program for student debt management.

• FreeU education benefit towards obtaining a bachelor’s degree.

• Health and wellness benefits provided.

• An equal opportunity employer dedicated to fostering employee diversity.