Clinical Account Representative, CardioMEMS

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Act as the main contact for a large portfolio of established accounts.

• Ensure smooth onboarding processes and monitor patient workflows effectively.

• Meet established sales and utilization goals within assigned accounts.

• Implement quarterly business strategies that focus on activity objectives and growth initiatives.

• Perform regular account check-ins to assess program performance, identify challenges, and discover new opportunities.

• Provide product demonstrations and engage in educational sessions.

• Gather competitive insights, customer feedback, and market intelligence.

• Offer support for Territory Managers during their time off, meetings, and peak demand periods.

• Keep accurate CRM records, including activity notes, opportunities, and follow-ups.

• Cultivate and maintain relationships with physicians, advanced practice providers (APPs), heart failure clinics, and administrators.

• Conduct quarterly reviews of accounts alongside Territory Managers.

• Assist in optimizing workflows for patient identification, onboarding, and monitoring.

• Provide technical assistance for remote monitoring issues and workflow obstacles.

• Occasionally support procedural cases for priority accounts.

• Train and educate new clinical staff, heart failure clinics, and administrative personnel.

• Participate in product in-services and assist with clinical data collection.

• Cultivate expertise in product, heart failure, and CardioMEMS.

• Comply with FDA, regulatory, and company quality standards.

• Maintain thorough documentation of sales activities, account strategies, expenses, and clinical interactions.

• Work collaboratively with Territory Managers, Marketing, Professional Education, Clinical Specialists, and sales leadership.

⛳️ Requirements

• Bachelor’s degree in Business, Life Sciences, Engineering, or a related discipline.

• 2–4 years of experience in the medical device or healthcare sector (either inside or field).

• Strong consultative selling abilities, including identifying needs, asking strategic questions, and presenting solutions that enhance utilization growth.

• Proven record of achieving ≥100% of goals in the latest performance year.

• Experience interacting with clinicians and administrators, particularly in heart failure clinics and service line leadership roles.

• Proficient in CRM software, preferably Salesforce, as well as Excel/analytics and PowerPoint.

• Comfortable delivering clinical and technical presentations to groups of 10–50 stakeholders.

• Familiarity with the reimbursement landscape and payment pathways is preferred.

• Experience with top MedTech companies is an advantage.

• 1–2 years of commercial experience is preferred.

• Background in Cardiology, Heart Failure, Electrophysiology, Structural Heart, or remote monitoring is preferred.

• Prior experience in value analysis or committee-based selling is preferred.

• Knowledge of Cath lab/OR workflows and basic procedural support experience is preferred.

• Willingness to travel 25% of the time.

🏝️ Benefits

• Opportunities for career development within an international company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Excellent retirement savings plan with significant employer contributions.

• Tuition reimbursement available.

• Freedom 2 Save student debt program.

• FreeU education benefit towards a bachelor’s degree.

• Comprehensive health and wellness benefits.

• Diverse career opportunities available.