Clinical Account Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Formulate and implement business strategies that align with MED-EL's mission, objectives, and sales philosophy.

• Meet designated sales targets while effectively managing budgetary constraints.

• Establish and nurture relationships with audiologists, surgeons, clinicians, hospital and medical center staff, and other professionals in hearing healthcare.

• Identify and cultivate new business opportunities that contribute to growth within the designated territory.

• Collaborate with the Regional Director and regional colleagues to understand key decision-makers and purchasing processes in assigned accounts.

• Deliver professional presentations on products and services while seeking appropriate commitments from customers.

• Work alongside Finance and Reimbursement teams to enhance the financial performance of the territory.

• Maintain vendor credentials and stay updated on relevant state laws and specific vendor requirements for facilities.

• Ensure accurate documentation of accounts, contacts, market share, and customer activity in the CRM system.

• Act as a reliable clinical resource for hearing healthcare professionals.

• Provide clinical and product support, which includes programming software assistance, handling complex programming cases, managing complaints, and supporting surgical cases.

• Conduct intraoperative implant electrical evaluations and offer basic Auditory Response Telemetry support.

• Deliver product demonstrations and training sessions to surgeons, audiologists, audiology students, and related healthcare professionals.

• Travel across Ohio for clinic visits, customer meetings, conferences, training sessions, and various business engagements.

• Coordinate travel and customer coverage in collaboration with regional teammates and MED-EL leadership.

• Ensure accurate ordering and timely delivery of products for surgical procedures and activations.

• Participate in on-call audiology support as necessary.

• Represent MED-EL at regional, national, and, on occasion, international conferences and company-sponsored events.

• Accurately complete sales activity, expense, and other business reports in a timely manner.

• Maintain documentation in the CRM and adhere to company quality, regulatory, and complaint-handling protocols.

⛳️ Requirements

• A Master's degree or higher in Audiology or a related field, with relevant education focused on hearing disorders and healthcare.

• Proven ability to effectively communicate clinical and technical information to diverse professional audiences.

• Proficient with technology, including computers, smartphones, internet-based applications, CRM systems, and other business tools.

• Strong capability to work collaboratively across sales, clinical, customer service, reimbursement, and other internal teams.

• Professional, courteous, and customer-centric demeanor when engaging with healthcare professionals, patients, consumers, and the public.

• Willingness and ability to travel over 50% of the time within the Ohio territory, with occasional travel outside the area.

• ASHA Certificate of Clinical Competence in Audiology (CCC-A) or an equivalent certification is preferred.

• Prior experience in audiology, cochlear implants, hearing implants, hearing healthcare, or a related clinical field is preferred.

• Experience working directly with healthcare professionals and/or hospital systems is preferred.

• Background in account management, business development, sales, or customer relationship management within a clinical or medical context is preferred.

🏝️ Benefits

• Full-time employment.

• Field-based / home office work arrangement.