Clinic Growth Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and oversee a community program for the clinic, which includes newsletters, referral initiatives, peer highlights, and online engagement strategies.

• Design and conduct seminars and educational webinars focused on clinic best practices, efficient workflows, and updates related to the platform.

• Generate best-practice playbooks, instructional guides, and self-service resources to assist clinics in maximizing the value of the platform.

• Facilitate best-practice sessions to share insights, tips, and updates regarding the platform.

• Examine usage trends, sales behaviors, and platform engagement to pinpoint clinics that may be underperforming, and develop targeted re-engagement strategies.

• Track key health indicators to identify at-risk accounts before they are likely to churn.

• Serve as a conduit for feedback between clinics and the product team, advocating for the needs of the clinics.

• Utilize AI tools and collaborate with the data team to create and maintain dashboards that monitor clinic health, engagement, and growth metrics.

• Prepare regular business reviews that include data-driven insights for internal stakeholders.

⛳️ Requirements

• Bachelor's Degree.

• 3–5 years of experience in Community Engagement, Growth Marketing, Customer Success, Account Management, or a client-facing role, preferably within a SaaS or technology environment.

• Proven track record of achieving measurable growth results across a substantial customer base.

• Proficient with data, including generating reports, identifying trends, and converting insights into actionable strategies.

• Experience in developing or contributing to community programs, coordinating events, or implementing customer education efforts.

• Strong communication skills for delivering presentations in seminars, one-on-one interactions, and newsletters.

• Highly organized and capable of managing multiple programs and initiatives at the same time.

• Ability to alternate between program-level thinking and direct conversations with clinics.

• Skill in translating user feedback and behavioral data into programmatic decisions.

• Familiarity with Salesforce, HubSpot, or similar CRM platforms.

• Experience with customer health scoring or frameworks for predicting churn.

• Previous experience in a high-growth startup setting.

• Background in veterinary, healthcare, or life sciences is a plus but not mandatory.

• Legally authorized to work in the United States.

• Vetcove is unable to sponsor work visas.

• Successful completion of a background check.

• Four-year degree.

🏝️ Benefits

• 100% remote work opportunity within the USA.

• Medical, Dental, and Vision Insurance.

• Automatic contributions to a 401k plan.

• Employee referral program.

• Home office setup assistance.

• Bi-annual company retreats.

• Open vacation policy.

• Equity options.

• Monthly team events.

• Bonus opportunities.