Client Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist clients through ticketing, phone, chat, and social media channels promptly.

• Keep informed about new product features, enhancements, and web trends.

• Offer support, training, best practices, and implementation aid for the Content Management System and its product suite.

• Diagnose, investigate, and compile comprehensive software bug reports and product improvement requests.

• Engage in daily team stand-up meetings to discuss challenging tickets, software bugs, and other relevant topics.

• Handle incoming calls while on the phone, summarizing and escalating issues as necessary.

• Enhance the Finalsite brand through extensive product knowledge and exceptional customer service.

• Act as Tier 1 for client concerns, escalating matters and collaborating with Tier 2 and other company staff as required.

⛳️ Requirements

• Preferred: Associate’s or Bachelor’s degree, or equivalent experience.

• Entry-level experience with websites developed using content management systems (such as Wordpress, Squarespace, Wix, Weebly, Joomla, etc.) is a plus.

• Capability to multitask and maintain composure in challenging situations.

• Prior experience in customer service or technical support is preferred (minimum 2-4 years).

• Familiarity with support desk software (Zendesk is preferred).

• Must be a permanent resident of the United States.

• Current and continued residency in the United States is required for employment eligibility.

🏝️ Benefits

• Competitive benefits package.

• Opportunities for professional development.

• Collaborative culture founded on partnership and purpose.

• Potential for career growth.

• 100% fully remote work environment.