Client Support Specialist

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Retrieve and obtain medical documentation from client systems, such as implant invoices, UB-04 forms, Explanations of Benefits, and components of medical records.

• Submit lists of document requests and track outstanding submissions.

• Scan, upload, and securely store medical documentation and confidential patient health information in compliance with data handling standards.

• Compile client reconciliations by collecting and organizing data from client systems and EnableComp platforms.

• Investigate closed and returned claims, resolve outstanding items, post adjustments, enter refund and payment research requests, and review or rebill any missing claims.

• Assist in resolving prebill work queue issues while adhering to established KPI standards.

• Collaborate with Client Delivery to communicate operational insights and escalate client-impacting concerns.

• Identify and report issues within client systems, workflow obstacles, and process deficiencies.

• Recognize and escalate recurring reconciliation-related process deficiencies.

• Maintain accurate real-time documentation within the E360 platform.

• Utilize multiple systems for precise and timely data entry.

• Support departmental workflow and foster cross-departmental collaboration.

• Follow Standard Operating Procedures (SOPs) and provide suggestions for process improvement opportunities.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• 1+ years of experience in healthcare operations, revenue cycle, or document management settings is preferred.

• Familiarity with medical claims documentation and payer/provider data processes is preferred.

• An equivalent combination of education and experience will be considered.

• Strong proficiency in computer applications.

• Basic knowledge of office applications, including MS Office (Word, Excel, and Outlook).

• Ability to satisfactorily perform each essential duty.

• Regular and predictable attendance is required.

• Capacity to manage large workloads while maintaining a sharp attention to detail.

• Ability to thrive in a fast-paced environment with a heightened sense of urgency.

• Capability to work with minimal supervision, juggle multiple tasks, and prioritize assignments within time constraints.

• Proficient in effectively communicating issues, challenges, and outcomes that impact task completion timelines.

• Ability to interact professionally at various organizational levels.

• Strong organizational skills and meticulous attention to detail.

• Eagerness to learn and adapt within a dynamic operational setting.

• Commitment to EnableComp’s Core Values, Vision, and Mission.

🏝️ Benefits

• Commitment to being an Equal Opportunity Employer and maintaining a discrimination-free workplace.

• Opportunities for professional growth and development.

• Access to tools, resources, and support for career advancement.

• A flexible, family-oriented culture that promotes work-life balance.