Client Success Specialist – Ukraine Private Entrepreneur

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Collaborate closely with the designated Client Success Manager, who serves as the main point of contact for clients.

• Execute regular delivery tasks, including the creation of Quarterly Business Reviews, conducting real-time usage assessments, and preparing allocation reports.

• Inform the Client Success Manager about any client-related challenges and opportunities.

• Offer documentation assistance to enable the Client Success Manager to effectively support clients.

• Monitor outstanding invoices, track open tickets and incidents, and follow up as necessary.

• Work alongside carriers to address billing disputes or ticket-related issues.

• Act as a backup for the Client Success Manager.

• Coordinate with Procurement, Service Desk, and Expense Management teams to support customer needs.

⛳️ Requirements

• A Bachelor's Degree in a relevant field (Technical) or equivalent professional experience.

• 3-5 years of experience in a Client Support role.

• Familiarity with ServiceNow is beneficial.

• Exceptional verbal and written communication abilities.

• Strong interpersonal and customer service skills.

• Outstanding organizational skills with a keen attention to detail.

• Excellent time management capabilities with a track record of meeting deadlines.

• Robust analytical and problem-solving skills.

• Ability to thrive in a fast-paced and occasionally stressful environment.

• Proficient in Microsoft Office Suite or similar software.

• Advanced skills in Excel are required.

• Fluency in English (both written and spoken) is necessary for interaction with international clients, partners, and internal teams.

• Ukraine Private Entrepreneur (FOP) status is required.

• Candidates will undergo a background check.

• Employees must comply with brightfin’s Information Security and Privacy policies and procedures.

• Ability to sit at a desk and work on a computer for extended periods.

🏝️ Benefits

• Medical insurance available after successful completion of the probationary period.

• Equipment provided to ensure you can work comfortably from home.

• Full FOP administration — we take care of all administrative tasks related to your business entity.

• Unlimited paid time off — coordinated with your team.

• Annual salary review based on performance review outcomes.

• Parental leave offered.

• Comfortable remote work setup.