Client Success Specialist – LegalTech

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Manage incoming requests from users and leads regarding services and Codekeeper account management.

• Ensure that customer inquiries are addressed promptly and accurately within the full service model.

• Assist customers in establishing connections with their source code management platforms.

• Confirm that customer connections are properly managed on Codekeeper’s end.

• Collaborate with leads by responding to service inquiries via email and website chat.

• Prepare reports based on customer-provided information and return them accordingly.

• Create legal language and written agreements that reflect customer requirements.

• Assemble necessary legal documents for managerial review prior to distribution to clients.

• Advocate for customer success, satisfaction, desired outcomes, and retention.

⛳️ Requirements

• A solid understanding of LegalTech concepts is essential for success in this position.

• Previous experience in customer success or a similar role is advantageous.

• Strong ability in drafting legal documents is required.

• Experience working with a range of companies across different sizes and industries is beneficial.

• Possess analytical thinking skills and a proactive mindset.

• Exceptional written communication skills in English are necessary.

• Familiarity with modern web tools such as Google Docs and related platforms is expected.

• Highly organized with a keen attention to detail.

• Able to adapt and multitask in a dynamic, fast-paced environment.

🏝️ Benefits

• Engage with passionate and fun-loving colleagues.

• Experience a startup culture with numerous growth opportunities.

• Participate in regular team activities and gatherings.

• Benefit from a thorough onboarding process with a dedicated ramp-up period.

• Be part of a supportive team that values open communication and direct feedback.

• Enjoy opportunities to excel in your career while making a meaningful impact.

• Work in a remote-first company.