Client Success Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of all responsibilities related to pre- and post-launch activities.

• Collaborate with various departments within Questex to achieve client business goals.

• Oversee daily management of advertising campaigns, including trafficking, targeting, pacing, optimization, and reporting.

• Develop tailored promotional strategies and disseminate content across multiple channels to ensure robust program engagement.

• Evaluate program performance using digital marketing metrics and offer insights based on findings.

• Address risks, issues, and dependencies proactively; make informed decisions and implement necessary mitigation strategies.

• Convey user feedback and insights on internal tools and products to the product team and marketing operations.

• Educate and guide clients and partners on best practices in digital marketing.

• Anticipate and address areas needing improvement for clients or programs.

• Cultivate relationships and ask insightful questions to guarantee successful program outcomes.

• Facilitate connections between buyers and sellers through Questex’s events, media, business information, data insights, and digital communities.

⛳️ Requirements

• A minimum of 2 years of experience in a client/customer-facing role is preferred.

• Excellent written and verbal communication skills; comfortable interacting with clients via email and phone.

• A friendly, positive, and service-oriented demeanor.

• Strong attention to detail; diligent, proactive, organized, accountable, analytical, and a highly motivated team player.

• Proficient project management abilities.

• Capability to quickly grasp new technologies, tools, and processes.

• Ability to excel in a dynamic, fast-paced, high-growth work environment while managing multiple projects under tight deadlines.

• Preferred experience with HTML, Adobe Photoshop, and marketing automation software or email service providers.

• Solid working knowledge of the entire Microsoft Office Suite, particularly Excel.

• Results-oriented team player with a strong desire to surpass expectations.

• Outstanding written and verbal communication skills.

• Must be authorized to work in the United States without sponsorship, both now and in the future.

• Questex is unable to provide visa sponsorship.

🏝️ Benefits

• Vacation - 15-20 days based on years of service.

• 12 Paid Holidays.

• Health and Welfare Benefits (medical, dental, vision, life, and more).

• FitOn Health access to a premier digital wellness platform offering premium online classes.

• Cariloop Membership Program to assist employees with caregiving complexities.

• Parental Leave.

• An online Educational Learning Library with over 16,000 courses for employee skill enhancement and development.

• Access to Mental Health Resources including Talkspace and Employee Assistance Programs.

• 401k with Matching Contributions, including educational webinars sponsored by our 401k partner.

• Mission-driven culture with an enthusiastic, professional team.

• Work-life balance.

• Discounts through various partnerships.

• A flexible and adaptable work environment.

• A culture of diversity, inclusion, and belonging.