Client Success Representative I

This is a fully remote position, open to applicants in Colorado, +3 more states.

📋 Description

• Address customer inquiries efficiently and courteously through email, phone, or live chat.

• Work collaboratively with other Customer Service Representatives to escalate and resolve intricate issues.

• Gain a thorough understanding of Workstand's software platform and the significance of digital marketing, ecommerce, and in-store sales for clients' businesses.

• Actively recommend enhancements in website design and site configurations to optimize customer success.

• Convey technical information clearly and effectively to users with non-technical backgrounds.

• Provide customers with software-related information and documentation when applicable.

• Keep accurate records of customer interactions and solutions within the CRM system.

• Regularly update and maintain documentation for both internal and external aspects of the software and processes.

• Perform additional responsibilities, tasks, and duties as required.

• Report directly to the Technical Support Manager; this position has no direct reports.

⛳️ Requirements

• Previous customer service experience is preferred.

• Experience in specialty retail and/or the bicycling industry is a plus.

• Strong verbal and written communication abilities.

• Exceptional organizational skills and meticulous attention to detail.

• Basic familiarity with Google Suites, Google Merchant Center, and Google Shopping is preferred.

• Eagerness to take initiative and work independently without close supervision.

• Ability to adapt and remain flexible in a changing environment.

• Occasional domestic travel may be necessary.

🏝️ Benefits

• Fully remote work environment.

• Flexible work schedule.

• Comprehensive medical, dental, and vision benefits for employees and eligible family members.

• 401(k) retirement plan.

• Paid volunteering opportunities.

• Funding for professional development.

• Discounts on products, bicycles, and gear.

• Accrued paid time off (PTO) of 14 days in your first year.

• Sick leave.

• Ten paid holidays.

• Eligibility for performance bonuses.