Client Success Manager – Workday

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the main point of contact and escalation for clients utilizing managed services.

• Develop and maintain trusted, long-lasting partnerships with clients.

• Provide guidance to clients on Workday best practices, new features, updates, and optimization opportunities.

• Lead governance activities for clients, including regular check-ins, Quarterly Business Reviews, and roadmap discussions.

• Supervise the complete delivery process of Workday managed services engagements.

• Ensure compliance with SLAs, quality benchmarks, and contractual commitments.

• Track response times, service uptime, backlog health, and customer satisfaction levels.

• Proactively manage service risks or deviations.

• Guarantee proper resourcing, workload distribution, and skills alignment.

• Assist with RFP responses, contract renewals, expansions, Statements of Work, and change orders.

• Collaborate with sales, account leadership, and legal teams on contract matters.

• Prepare and deliver performance and financial reports to clients and internal stakeholders.

⛳️ Requirements

• Over 5 years of experience in administering, supporting, or managing cloud-based enterprise application systems, with a strong preference for Workday.

• Experience in Workday implementation and/or post-implementation phases, including managed services, AMS, optimization, or support.

• Profound understanding of managed services delivery models, service level agreements (SLAs), and ITIL frameworks.

• Experience in supporting client engagements, account management, renewals, and RFP responses in a professional services or consulting environment.

• Exceptional communication and interpersonal skills, capable of building trusted relationships with clients and internal stakeholders.

• Bachelor’s degree in business administration, Information Technology, or a related field (or equivalent practical experience).

• Workday certification(s) in functional and/or technical areas are preferred.

• ITIL or other relevant service management certifications are preferred.

🏝️ Benefits

• Annual incentive compensation program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Wellness programs.