Client Success Manager – Prescription Benefit Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Strategically collaborate with client success management, clinical, and data analytics teams to enhance client satisfaction and service delivery.

• Serve as the primary client contact via telephone and email to address ongoing inquiries and concerns.

• Work in partnership with account management, clinical, member care, business analyst, data analytics, and business development teams.

• Support the implementation of the client communication plan.

• Organize client review meetings, ensuring proper document preparation and reporting.

• Coordinate and engage in implementation calls, open enrollment events, vendor/benefit fairs, and various client meetings.

• Collaborate with the Client Success Executive on claims-data reporting and analysis to pinpoint drug trends, financial performance, and opportunities for cost savings.

• Utilize CRM and proprietary claims-adjudication software effectively.

• Modify plan parameters as instructed by the client or broker.

• Deliver reports to clients, brokers, and TPAs.

• Leverage expert knowledge of TrueScripts proprietary programs.

• Log, print, and dispatch ID cards as necessary.

• Ensure precise and thorough CRM data entry for new client enrollments.

• Create client support documentation.

• Facilitate onboarding processes involving the client, broker, TPA, and data vendor.

• Participate in introductory and enrollment meetings with employees.

• Carry out additional tasks as assigned by the Client Success Executive.

⛳️ Requirements

• Candidates must reside in the Western region of the United States.

• A college degree or relevant experience is preferred.

• Ability to engage with TrueScripts clients to provide effective solutions to challenges.

• Proficiency in all Microsoft Office Products is essential.

• A collaborative team player with strong problem-solving skills, analytical thinking, and meticulous attention to detail.

• Strong organizational skills with the ability to prioritize tasks effectively.

• Capability to manage multiple tasks and adjust priorities according to business needs.

• Effective communication skills under pressure while maintaining confidentiality at all times.

• Self-driven and capable of working with minimal supervision.

• Flexible and willing to take on varying responsibilities as needed.

• Eagerness to learn about business processes specific to the Pharmacy Benefit Management (PBM) industry.

• A valid and current driver’s license is required.

• Willingness to travel up to 25% of the time, if necessary.

• Experience in client-facing presentations is preferred.

🏝️ Benefits

• A diverse selection of health insurance options, including medical, dental, and vision coverage.

• Competitive salary and bonus structure.

• Comprehensive 401k plan with company matching contributions.

• Opportunities for ESOP participation with annual stock allocations through a Qualified Retirement plan.

• A wellness program that includes financial incentives, massage services, and fitness stipends.

• Participation in the Dream Manager Program.

• A supportive, family-oriented workplace culture.

• Opportunities for charitable contributions and volunteer time.

• Numerous celebrations and recognition events.