Client Success Manager, Pharma

This is a fully remote position, open to applicants in California.

📋 Description

• Build, manage, and nurture relationships with both new and existing clients for designated accounts.

• Ensure the successful execution of client contracts within the agreed terms, from program initiation to campaign conclusion.

• Oversee timelines for assigned client contracts and keep the Client Service Director and Sales partners updated on progress.

• Work collaboratively with internal and external teams to create, refine, and launch client content.

• Track, evaluate, and report on campaign metrics.

• Precisely forecast project deliverables and meet revenue recognition targets.

⛳️ Requirements

• A minimum of 5 years of relevant experience in account management within the pharmaceutical or healthcare consulting industry.

• Familiarity with the pharmaceutical regulatory review process.

• Experience in client-facing roles is essential.

• Outstanding written and verbal communication skills.

• Proven ability to work independently and take personal responsibility for assigned client accounts.

• Highly organized, capable of managing large volumes of information across various projects.

• A passion for supporting physicians and enhancing the US healthcare system.

🏝️ Benefits

• Equity (where applicable).

• Quarterly bonus or incentive compensation (where applicable).

• Medical, dental, and vision insurance.

• 401(k) with company match.

• Flexible paid time off and company holidays.

• Paid parental leave.

• Opportunities for professional development and learning.

• Wellness and mental health resources.

• Support for remote work and a home office stipend (where applicable).

• Flexible working arrangements.

• Access to mentorship and professional development.