Client Success Manager – Payer Retrieval

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Datavant relationship with clients, guaranteeing effective result delivery, service, and support.

• Manage the coordination, tracking, and reporting of customer projects.

• Motivate, coordinate, and facilitate relevant project resources across data integrations, coding management, engineering, sales, and executive teams.

• Ensure communication among internal stakeholders through reports, meetings, status updates, and information sharing.

• Own the project management processes, tools, reference materials, and cross-functional usage for customer operations.

• Monitor project status and success throughout its lifecycle.

• Identify, analyze, and resolve customer issues, coordinating escalation and resolution with sales and internal stakeholders.

• Prepare final customer reports and presentations, calculate project result summaries, and coordinate results delivery with Sales.

• Identify, define, and implement process improvements aligned with departmental needs and organizational objectives.

• Collaborate with Engineering to identify, prevent, and resolve software issues impacting customer projects.

⛳️ Requirements

• 3-5 years of experience in Client Success Account Management.

• Bachelor's degree in business, technology, or a related field.

• Knowledge of the healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems.

• Familiarity with healthcare data systems, data formats, and processes, with the ability to communicate at a technical level.

• Advanced skills in Excel.

• Exceptional written and verbal communication abilities.

• Strong inclination for action and collaboration, coupled with a well-developed sense of urgency.

• High curiosity and capacity to correlate data from diverse sources.

• Professional and respectful demeanor.

• Detail-oriented self-starter with a proven track record of execution and outcomes.

• Team player eager to learn and take on new responsibilities in a fast-paced, innovative environment.

• Advanced presentation skills and comfort in presenting to various audiences.

• Ability to build rapport with multiple client stakeholders.

• Excellent meeting leadership skills, including managing logistics, agendas, and meeting notes.

• Demonstrated capability to conceptualize, manage, and prioritize multiple projects.

• Project management experience is preferred.

• Some knowledge of SQL queries is preferred.

• This position is not eligible for employment sponsorship.

🏝️ Benefits

• Comprehensive rewards strategy.

• Post-offer health screenings and required vaccinations as applicable.

• Reasonable accommodations for individuals with physical and mental disabilities.

• Equal Employment Opportunity employer.

• Anonymous voluntary demographic questions that do not impact the application or hiring process.