Client Success Manager, Media

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Act as the main point of contact for clients and take ownership of the relationship

• Ensure regular communication, clarify project deliverables, and proactively manage client expectations

• Convert client business goals into media strategies that focus on outcomes

• Recognize challenges, suggest solutions, and link campaign activities to wider business objectives

• Facilitate client status meetings, campaign evaluations, and performance discussions

• Create and present campaign summaries, performance analytics, and strategic advice

• Coordinate cross-functional collaboration among Ad Operations, Creative, Creator Solutions, Analytics, Sales, and other stakeholders

• Champion client interests internally and ensure the delivery of high-quality work

• Spot opportunities for account growth, additional solutions, and future investments

• Collaborate with Sales on renewals, upsell prospects, and strategies for account growth

• Establish trusted advisor relationships and promote long-term retention and expansion

• Manage campaign planning and execution, including timelines, deliverables, and performance expectations

• Interpret Analytics and Ad Operations recommendations into clear implications and next steps for clients

• Oversee internal project workflows using Monday.com, Salesforce, and other systems

• Perform quality checks on deliverables

• Anticipate and address issues or delays while maintaining client trust

• Support the integration of influencer, retail media, and paid social elements into omnichannel strategies

• Keep abreast of emerging media trends

• Lead internal kickoffs and cross-functional working sessions, drive accountability, and foster alignment without direct authority

• Utilize approved AI-driven tools and automation to enhance planning, communication, reporting, efficiency, and recommendations

• Identify process enhancements that minimize manual effort and improve the client experience

⛳️ Requirements

• Bachelor’s Degree in advertising, marketing, communications, or a related field

• 3–5 years of experience in media account management, client service, or marketing

• Proven track record of managing multiple clients and campaigns simultaneously while ensuring accuracy and strategic focus

• In-depth knowledge of digital media channels, including paid social, retail media, influencer, and loyalty programs

• Strong problem-solving and critical thinking skills with a proactive, solutions-oriented mindset and a positive outlook

• Excellent written and verbal communication abilities, with demonstrated confidence in client presentations

• Proficient in Google Suite, Microsoft Office, Monday.com, Salesforce, and analytical tools such as Google Analytics or Tableau

• Experience with The Trade Desk is an advantage

• Proven ability to lead cross-functional teams, influence without authority, and maintain accountability across complex client engagements

• Commercially minded with the capability to identify client needs, growth opportunities, and collaborate with Sales for account expansion and retention

• Comfortable utilizing approved AI and automation tools to enhance productivity, communication, analysis, and workflow efficiency

• Preferred experience supporting U.S.-based or global clients within an agency or marketing organization

• Familiarity with end-to-end campaign workflows across media and influencer programs is preferred

• Foundational understanding of campaign analytics, measurement, and optimization strategies is preferred

• Ability to work collaboratively across cross-functional teams in a fast-paced environment is preferred

• Candidates must be authorized to work in the U.S. without requiring employer sponsorship now or in the future

• This position does not qualify for student visa sponsorship, including F-1 OPT or CPT

🏝️ Benefits

• Medical, Dental, and Vision insurance

• Basic and Supplemental Life Insurance options

• 401(k) retirement plans with company matching

• Health Spending Accounts (HSA/FSA)

• Flexible time off and 11 paid holidays

• Family-building benefits, including Maternity, Adoption, and Parental Leave

• Tuition Reimbursement and support for certifications

• Wellness and Mental Health counseling services

• Concierge and work/life support resources

• Adoption Assistance Reimbursement

• Perks and discount programs

• Annual discretionary bonuses through our Core Company Performance Bonus Plan

• Equity grants, sign-on bonuses, and other custom incentive opportunities

• Growing Revenue Incentives

• Corporate or VIP Bonuses

• Deferred compensation opportunities