Client Success Manager, Healthcare Revenue Cycle

This is a fully remote position, open to applicants in Texas.

📋 Description

• Enhance client satisfaction and value by evaluating client data, pinpointing improvement areas, and executing client success initiatives.

• Formulate and implement strategies aimed at boosting client retention, engagement, and growth.

• Determine essential metrics and success criteria.

• Utilize customer data to uncover trends, identify pain points, and explore optimization possibilities.

• Provide the Client Success team with actionable insights.

• Establish relationships with client stakeholders and address their concerns.

• Recognize potential opportunities for upselling or cross-selling.

• Execute process enhancements within the client success function.

• Monitor client success metrics and report advancements to senior management.

• Work collaboratively with sales, marketing, and product development to guarantee a seamless customer experience.

⛳️ Requirements

• Willingness to travel up to 25% of the time.

• A Bachelor's degree is advantageous.

• Over 10 years of experience in revenue cycle management, focusing on Patient Access within the healthcare sector.

• More than 7 years of experience with HIS systems.

• A background in provider-based settings is recommended.

• Experience in Healthcare Project Management or Consulting.

• Proficient in Generative AI tools such as Co-Pilot and ChatGPT.

• HFMA and CRCR certifications are beneficial.

• Strong skills in Salesforce or a comparable CRM.

• Possess a holistic, broad perspective with the capability to resolve issues effectively.

• A team player who can collaborate across various groups and learn from others, especially in sales, marketing, product, support, and implementation.

• Adaptable to the changing needs of organizations.

🏝️ Benefits

• Flexible Time Off: 20 Days.

• Competitive compensation package and bonus opportunities.

• Core benefits including medical, dental, vision, and a matching 401K.

• Flexible work environment with the option to work remotely.

• Flexible time off that includes vacation, sick leave, volunteer time off, and 12 paid holidays.

• Up to 25% travel required.