Client Success Manager, Healthcare Revenue Cycle

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with the Client Executive on the Experian Health Sales team in relation to product growth.

• Work closely with the Relationship Manager to foster and sustain trusted customer relationships.

• Engage with Support and Optimization teams to guarantee an exceptional client experience.

• Grasp the capabilities of Experian Health products and offer consultative support throughout the client lifecycle.

• Comprehend client implementations to facilitate updates, additions, and corrections to client setups.

• Collaborate with Customer Support, Optimization, Product, and Development teams to assist clients in navigating tickets and enhancement requests promptly.

• Assess customer utilization of Claimsource, Denial Manager, Enhanced Claim Status, and ERA products.

• Suggest best-practice configurations and solutions to enhance the customer experience.

• Build expertise in the Claimsource, Denial Manager, Enhanced Claim Status, and ERA product suite.

• Partner with the Relationship Manager for Quarterly Business Reviews, highlighting client successes and return on investment.

• Formulate strategies to enhance client retention, engagement, and expansion by identifying key metrics and success factors.

⛳️ Requirements

• Minimum of 5 years' experience in the healthcare IT sector and healthcare revenue cycle.

• At least 3 years' experience in healthcare revenue cycle account management.

• Familiarity with claim systems and ERA (electronic remittance advice).

• A minimum of 2 years' experience with Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice.

• At least 2 years' experience with Salesforce or a comparable CRM.

• A minimum of 2 years' hands-on experience with Epic is advantageous.

• Epic Resolute HB/PB certification is a plus.

• Willingness to travel to client sites is required (20–25%).

• Bachelor's degree or equivalent experience is required.

🏝️ Benefits

• Flexible Time Off: 20 Days

• Competitive compensation package and bonus plan

• Medical, dental, and vision insurance

• 401K matching

• Flexible work environment with remote, hybrid, or in-office choices

• Volunteer time off

• Vacation

• Sick leave

• 12 paid holidays

• Disability and accommodation support