Client Success Manager – Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide clients through a successful implementation process, starting from onboarding to product configuration and ongoing support.

• Work collaboratively across various departments to align client requirements with internal processes, ensuring seamless launches.

• Facilitate kickoff meetings and implementation discussions.

• Oversee a large volume of clients post-onboarding through efficient account management practices.

• Create and uphold project timelines for both clients and internal teams.

• Offer training, user documentation, and educational materials in collaboration with the Marketing department.

• Act as the internal advocate for clients, ensuring that deadlines and requirements are fulfilled.

• Establish strong connections with key stakeholders to promote product adoption.

• Monitor engagement metrics and showcase return on investment to clients.

• Liaise with Support, Product, and Marketing teams to attend to client needs and proactively resolve any issues.

• Collaborate with Relationship Management to assist in contract renewals.

⛳️ Requirements

• A minimum of 4 years of client-facing experience within the healthcare sector.

• Exceptional communication, customer service, and presentation abilities.

• Strong attention to detail paired with analytical thinking skills.

• Ability to learn quickly, solve problems efficiently, and work autonomously.

• Comfortable operating in a fast-paced and changing environment.

• A mindset focused on process improvement.

• Experience in managing technical implementations, including SSO integration.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• 401(k) plan with company matching contributions.

• Flexible paid time off along with company-recognized holidays.

• Paid parental leave.

• Opportunities for professional development and continuous learning.

• Access to wellness and mental health resources.

• Support for remote work and a home office stipend (where applicable).

• Equity opportunities (where applicable).

• Annual bonuses or incentive compensation (where applicable).