Client Success Manager – Enterprise Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the success, retention, renewal, and growth of a portfolio of enterprise clients that possess intricate organizational structures and executive stakeholders.

• Establish trusted relationships with executive sponsors and business leaders, serving as a strategic advisor throughout the customer lifecycle.

• Oversee enterprise onboarding, adoption, and value realization strategies.

• Create and implement strategic Success Plans that align with customer objectives, adoption milestones, and long-term business goals.

• Utilize AI-powered customer success platforms to track customer health, anticipate risks, recommend optimal actions, and uncover expansion opportunities.

• Conduct executive Quarterly Business Reviews that link product adoption to quantifiable business impact and ROI.

• Collaborate with Sales on account strategies that support renewals, expansion, and sustainable customer growth.

• Facilitate renewal planning and engage in executive renewal discussions.

• Act as an advocate for customers with Product, Engineering, Professional Services, and Support teams.

• Convert customer feedback into actionable insights for product development, customer experience enhancement, and go-to-market strategies.

• Design AI-assisted workflows for customer engagement.

• Analyze customer data, industry trends, and organizational changes to assist enterprise clients in navigating workplace transformations.

• Manage AI agents for research, meeting preparation, executive communications, account planning, customer health assessment, and opportunity identification.

• Identify scalable playbooks, automation prospects, and best practices within Customer Success.

⛳️ Requirements

• A minimum of 6 years of experience in Client Success, Strategic Account Management, or Enterprise Account Management within a SaaS context.

• Proven track record of managing complex enterprise customers with executive stakeholders over extended customer lifecycles.

• Strong executive presence with the ability to influence C-level decision makers.

• Experience in driving customer adoption, retention, renewals, expansion, and quantifiable business outcomes within recurring revenue models.

• Proficiency in developing executive business reviews, strategic account plans, and long-term customer success strategies.

• Familiarity with Customer Success platforms and CRM systems such as Gainsight, Salesforce, or comparable technologies.

• Fluency in AI, including experience with AI-enabled platforms for forecasting, customer health assessment, strategic planning, workflow automation, research, and productivity enhancements.

• Experience in responsibly orchestrating multiple AI tools while ensuring output validation through business judgment, customer context, and data integrity.

• Strong analytical skills with the ability to convert data into executive-level recommendations.

• Exceptional organizational, prioritization, and program management abilities across complex enterprise engagements.

• Excellent skills in executive communication, stakeholder management, and cross-functional collaboration.

• A mindset characterized by curiosity, adaptability, a growth-oriented approach, and a passion for learning about and applying emerging AI technologies.

• A customer-first mindset that balances technology with empathy, trust, and a commitment to long-term partnerships.

🏝️ Benefits

• Comprehensive and competitive global benefits packages that support health, well-being, and financial security.

• A high-performance culture that recognizes and rewards excellence.

• The opportunity for ownership, autonomy, and support to innovate.

• Continuous learning and professional development opportunities.

• A technology-forward environment that incorporates AI and advanced solutions.

• A collaborative, results-driven workplace.

• A commitment to a diverse and inclusive workforce.