Client Success Manager / Director – APAC

This is a fully remote position, open to applicants in Australia.

📋 Description

• Manage a portfolio of institutional client relationships across the APAC region, involving operations teams as well as senior stakeholders.

• Oversee client implementations from beginning to end, which includes scoping, planning, coordinating engineering efforts, conducting test cycles, and facilitating go-live processes.

• Act as the primary escalation point for intricate reporting, data, and regulatory challenges.

• Foster retention, renewals, and account expansion.

• Collaborate with the sales team on growth strategies and pre-sales for new clients.

• Establish and enhance client success workflows, incorporating onboarding playbooks, health scoring, quarterly business reviews (QBRs), and escalation procedures.

• Utilize AI and automation to scale team operations and elevate the client experience.

• Integrate client and regulatory insights into product priorities and company working groups.

• Conduct on-site visits to clients for kickoffs, go-lives, executive meetings, and relationship evaluations.

• At the Director level, lead and develop the APAC client success team, mentor analysts, and manage client success metrics and leadership reporting.

⛳️ Requirements

• A minimum of 6 years experience in OTC derivatives or regulatory reporting, with substantial client-facing or implementation expertise.

• For Director level: At least 10 years of experience, including leadership roles overseeing teams or functions.

• Strong familiarity with APAC regulatory frameworks (ASIC, MAS).

• Knowledge of EMIR, CFTC, SEC, and CSA is advantageous.

• Demonstrated success in leading complex implementations for institutional clients.

• Proven experience in managing client relationships, renewals, and driving account growth.

• Analytical mindset with comfort in working with data; capable of diagnosing issues independently prior to escalation.

• Currently utilizing AI tools in daily tasks and eager to influence team usage of these tools.

• Excellent communication skills, capable of liaising between technical teams and executive management.

• Residing in APAC and open to regular travel to clients, approximately 10–20% of the time.

• Nice to have: Familiarity with SQL, APIs/JSON, ISO 20022, or FpML.

• Nice to have: Experience working at a reporting vendor or trade repository.

• Nice to have: Background in establishing a client success function within a scaling organization.

• Open-minded, humble, driven, and an effective communicator and team player.

🏝️ Benefits

• Fully remote work environment.

• Competitive salary structure.

• A culture that emphasizes trust, ownership, and constructive feedback.

• Access to a modern tool stack, including AI, with opportunities to influence its application.

• A span of control that aligns with your ambitions and skills.

• Commitment to professional development and investment in your personal goals and needs.