Client Success Manager, Contextual Commerce

This is a fully remote position, open to applicants in Texas.

📋 Description

• Enhance and expand relationships along with opportunities within a portfolio of typically 5–10 accounts.

• Ensure the renewal and growth of each account.

• Act as the primary point of contact, responding to account inquiries promptly and professionally.

• Present product roadmaps to identify opportunities that align with account business objectives.

• Remain informed about account businesses and objectives to pinpoint current and future opportunities.

• Deliver monthly and quarterly business reviews, brainstorming sessions, and strategic discussions.

• Develop engaging narratives from performance data to illustrate Bazaarvoice’s value.

• Participate in and organize relationship-building and networking events.

• Generate referrals for new business by fostering strong client relationships and delivering results.

⛳️ Requirements

• 3+ years of experience in client-facing roles and managing mid-market-level accounts.

• Proven history of establishing and nurturing trusting, long-lasting professional relationships with key stakeholders at large enterprise clients.

• Charismatic and outstanding communicator.

• Naturally consultative, with the ability to simplify complex concepts.

• Enjoys creative brainstorming and possesses excellent problem-solving skills.

• Strong project management skills, with an emphasis on prioritization and focus.

• Highly analytical and enthusiastic about working with data.

• Comfortable with intricate technical products.

• Energetic, positive, and solutions-oriented approach.

• Open to taking on new responsibilities.

• Self-motivated, diligent, and passionate.

• Proactive mindset with a focus on getting things done.

🏝️ Benefits

• Routine pre-employment background check contingent upon prior written consent.

• Recognized as a Great Place to Work in the US, Australia, India, Lithuania, France, Germany, and the UK.