Client Success Manager – B2B

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Building and nurturing long-term relationships with B2B clients

• Actively enhancing and developing the B2B segment of Hedepy

• Close collaboration with the Sales team, Customer Support, Development team, and Marketing

• Strategic management of the client portfolio and onboarding, approximately 60% of the work time

• Renewal, reactivation of clients, upselling, and necessary administration

• Involvement in client communication during the sales process and ensuring a smooth handover

• Preparation of implementation plans, system setup, and creation of company landing pages

• Supporting internal client communication to increase service utilization by employees

• Acting as the primary contact for HR managers and company leadership, including handling sensitive or crisis situations

• Monitoring contract validity and ensuring their renewal

• Tracking client needs and seeking opportunities to expand collaboration

• Monitoring client satisfaction and collecting feedback, testimonials, and references

• Organizing onboarding webinars in collaboration with instructors

• Preparing and executing Hedepy Breakfast events

• Developing communication and reactivation materials with the team and marketing

• Regular reporting on service utilization data and proposing further actions based on the data

• Providing feedback to the Development team and suggesting improvements to the customer journey

• Preparing contracts and addendums for renewals, checking documentation for invoicing, and creating vouchers

⛳️ Requirements

• Attention to detail, reliability, and a strong sense of precision

• Good time management skills and the ability to organize work and set priorities

• At least 2-3 years of experience in a Customer Success Manager, Account Manager, or other B2B customer care roles

• Presentation skills; ability to speak in front of an audience as well as on camera, and to lead webinars and training sessions

• Client-oriented mindset and empathy

• Analytical thinking and the ability to interpret service utilization statistics

• Technical proficiency in working with CRM systems, Excel/Google Sheets, and presentation tools

• Perfect Czech or Slovak language skills and the ability to communicate in English

• Experience in organizing events or webinars, basic sales skills, interest in psychology and mental health, or background in benefits or HR tools, along with experience in a startup environment is an advantage, but not a requirement

🏝️ Benefits

• Meaningful work with a real impact on the mental health of thousands of employees

• Remote-first operation; if you are from Prague or Brno, you can also work from the office

• An international team from 10 different countries

• Space for your own ideas and the opportunity to gradually move the role in a more strategic direction

• Free psychotherapy sessions at Hedepy