Client Success Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Ensure that assigned clients achieve their desired business outcomes through strategic and proactive engagement with ZeOmega products and services.

• Establish and maintain trusted, long-term relationships with clients.

• Enhance client satisfaction and drive increased adoption of products.

• Assist in client retention and help clients recognize measurable value from ZeOmega solutions.

• Act as the principal business relationship owner and client advocate for designated accounts.

• Align client goals with the capabilities of ZeOmega.

• Utilize modern productivity tools to enhance client communications, executive presentations, market research, reporting, and overall operational efficiency.

• Collaborate with internal teams while ensuring that implementation delivery, professional services execution, project management, and support resolution ownership are handled by the appropriate teams.

⛳️ Requirements

• A minimum of 8 years of experience in Client Success, Customer Success, Account Management, Client Relations, Healthcare Technology, Healthcare Operations, or a related field.

• Preferred experience working with healthcare organizations, health plans, managed care organizations, care management programs, population health solutions, or healthcare technology platforms.

• Ability to comprehend healthcare business processes, operational challenges, client priorities, and factors driving product adoption.

• Proven experience managing relationships with executive and senior stakeholders.

• Familiarity with CRM platforms such as Zoho, Salesforce, Microsoft Dynamics, or similar systems.

• Strong executive presence.

• Capability to multitask, organize, prioritize, and follow through in a fast-paced environment.

• Strategic, analytical, curious, and results-driven mindset.

• Excellent written and verbal communication skills with the ability to simplify complex topics.

• Flexible, objective, professional, and adept at working with various stakeholder styles.

• Willingness to travel, averaging 30% of the time.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Professional development opportunities.

• Flexible work schedule and remote work options.