Client Success Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of renewal results across a portfolio of clients, enhancing retention through proactive engagement, strategic account management, and a clear demonstration of value.

• Recognize and cultivate upsell, cross-sell, and expansion prospects related to WiredScore certifications and Meter connectivity infrastructure solutions.

• Collaborate with Business Development and Meter teams to qualify and advance opportunities within current client accounts.

• Develop strategic account plans that support long-term retention, revenue growth, and deeper partnerships with clients.

• Establish and maintain multi-threaded relationships with commercial real estate owners, developers, asset managers, and other key stakeholders.

• Provide guidance to clients on how digital connectivity, smart building technology, and network infrastructure fulfill commercial, leasing, and tenant-experience objectives.

• Facilitate renewal discussions, strategic business reviews, and executive-level presentations.

• Identify client risks, address challenges, and ensure clients achieve measurable value.

• Gain insights into Meter's integrated networking infrastructure offerings and pinpoint relevant opportunities within existing accounts.

• Engage clients in discovery-driven discussions regarding connectivity challenges, building infrastructure, and future needs.

• Collaborate with commercial and technical teams to align client needs with suitable solutions.

• Convert technical concepts and product capabilities into commercially relevant stories.

• Work across functions to provide a consistent, high-quality client experience.

• Maintain precise account details, renewal forecasts, and commercial opportunities in Salesforce.

• Share market insights, client feedback, and emerging opportunities.

⛳️ Requirements

• Demonstrated experience in Client Success, Account Management, or a similar commercial, client-facing role.

• Background in commercial real estate, PropTech, B2B SaaS, telecommunications, connectivity, or technology infrastructure.

• Knowledge of commercial real estate stakeholders, including landlords, asset managers, developers, and property management teams.

• Proven experience managing renewals, client retention, or revenue-driven account outcomes.

• Ability to build strong relationships with senior stakeholders and manage complex client accounts effectively.

• Experience in identifying commercial opportunities within an existing client base, including upselling, cross-selling, or account expansion.

• Exceptional communication, presentation, and relationship-management abilities.

• Familiarity with enterprise networking, internet connectivity, or technology solutions.

• Experience leading strategic account reviews, quarterly business reviews (QBRs), and value-driven commercial discussions.

• Proficiency with Salesforce and structured account planning.

• Interest in how technology and connectivity are reshaping the built environment.

🏝️ Benefits

• Enhanced parental leave

• Health insurance, life insurance, and income protection insurance

• Statutory annual leave, public holidays, and office closure between Christmas and New Year

• Flexible hybrid working and one Work From Anywhere week per quarter

• Remote working budget to support your home office environment

• Monthly internet stipend

• Annual learning and development budget of $1000 USD