Client Success Manager

This is a fully remote position, open to applicants in Singapore, +5 more countries.

📋 Description

• Oversee the complete onboarding and implementation process of travel management technologies and services for corporate and marine clients.

• Create and oversee onboarding strategies, project timelines, and key implementation milestones.

• Facilitate training sessions for travel bookers, travelers, approvers, and client administrators on booking platforms, reporting tools, and service protocols.

• Advise clients on the implementation, configuration, and compliance of travel policies.

• Cultivate and sustain robust relationships with key client stakeholders, acting as a trusted advisor during onboarding and after implementation.

• Assess client adoption, satisfaction, and the performance of travel programs in relation to travel budgets and business goals.

• Address client issues and escalations in collaboration with internal operations, technology, product, and service delivery teams.

• Discover opportunities to enhance client experience, service delivery, and operational effectiveness.

• Compile onboarding reports, monitor implementation results, and assist in continuous improvement initiatives.

• Report directly to the General Manager of iRute Travel and collaborate closely with clients and internal teams.

⛳️ Requirements

• At least 7 years of experience in corporate and/or marine travel, travel management, client services, or account management.

• In-depth understanding of corporate travel operations, booking procedures, and travel policy management.

• Experience in managing client onboarding, implementation projects, or user training programs.

• Expertise in travel management technologies and online booking systems.

• Strong skills in stakeholder management, presentation, and communication.

• Exceptional proficiency in written and spoken English.

• Ability to build trust and credibility with clients and stakeholders.

• Customer-centric mindset with a commitment to service excellence and client success.

• Confidence in leading training sessions, guiding discussions, and managing implementation projects.

• Proactive in problem-solving and capable of addressing client concerns across various teams.

• Structured and organized approach to juggling multiple priorities.

• Collaborative mindset, dedication to continuous improvement, and adaptability to a dynamic business environment.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Supportive and inclusive work environment.

• Comprehensive health benefits.

• Flexible working arrangements.