Client Success Manager

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Contribute to client success initiatives for a company specializing in digital marketing and business automation

• Aid in CRM and customer management activities

• Facilitate lead generation, lead qualification, appointment scheduling, and customer follow-up

• Oversee or refresh customer records, sales pipelines, tasks, and interaction logs

• Assist with marketing automation, email and SMS campaigns, lead nurturing, and automated follow-ups

• Support the scheduling of appointments, reminders, calendar coordination, and appointment follow-ups

• Help with business communication via phone, text messaging, email, and social media platforms

• Provide assistance in customer service, technical support, or administrative tasks

• Aid in data entry and back-office operations

• Assist with payment platform and third-party software integrations as necessary

⛳️ Requirements

• Proven experience in customer service or a related field

• Familiarity with CRM systems and customer management processes

• Strong communication skills, both written and verbal

• Ability to manage multiple tasks and prioritize effectively

• Proficiency in marketing automation tools and techniques

• Detail-oriented with strong organizational skills

🏝️ Benefits

• Competitive salary and performance-based incentives

• Opportunities for professional development and growth

• Flexible work environment and schedule

• Comprehensive health and wellness benefits