Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary link between Ventra Health and clients to facilitate communication and information sharing.

• Oversee all elements of client accounts to enhance collections, deliver contracted management services where necessary, and minimize issues.

• Collaborate with patients, physicians, practice owners, managers, administrators, and other stakeholders to address escalated concerns.

• Conduct in-person meetings with clients to assess performance and guarantee satisfaction.

• Function as the main point of contact for clients and work with internal teams to resolve issues and ensure effective communication.

• Organize internal and external meetings, prepare materials, document minutes, and maintain Client Success records.

• Evaluate data and oversee the completion of operational workflows, escalating issues when necessary.

• Prepare and/or review internal and external reports and conduct ad hoc analyses.

• Analyze and track Client Success metrics, present reports tailored to clients, and implement escalation procedures to address concerns.

• Suggest process enhancements based on data analysis.

• Collaborate with finance, HR, credentialing, and compliance teams when Practice Administration services are engaged.

• Oversee or manage client payer contract negotiations and renewals in conjunction with the Managed Care Team or payer contracting resources.

• Supervise or manage client quality programs and compliance training initiatives.

• Assist in the implementation process for new clients.

• Mentor and support the professional development of assigned Client Success team members.

• Ensure adherence to relevant healthcare and security regulations and promote compliance among staff.

• Undertake special projects and other tasks as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• A Bachelor’s Degree in business, healthcare management, or a related discipline is preferred.

• A minimum of three to five years (3-5) experience in healthcare, revenue cycle management, or a related area.

• Basic knowledge of medical billing and terminology is required.

• Capability to read, comprehend, and apply state and federal laws, regulations, and policies.

• Proficiency in communicating with a variety of personalities in a tactful, mature, and professional manner.

• Ability to adapt and thrive in a collaborative and fast-paced work environment.

• Commitment to delivering exceptional service with meticulous attention to detail.

• Understanding and adherence to company policies and procedures is essential.

• Demonstrated strong leadership and management abilities to guide, motivate, and set expectations for team members.

• Excellent skills in developing and delivering presentations.

• Strong knowledge in Revenue Cycle Management (RCM), accounting, and/or finance.

• Exceptional customer service and client-facing skills.

• Strong judgment and problem-solving capabilities.

• Excellent oral, written, and interpersonal communication skills.

• Strong time management, organizational, and decision-making skills.

• Proficiency in Outlook and RCM software or equivalent workflow management software.

🏝️ Benefits

• Ventra performance-based incentive plan.

• Discretionary incentive bonus in accordance with company policies.

• Referral bonus.