Client Success Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Oversee and support clients throughout their entire journey, from initial onboarding to renewal.

• Build and maintain robust, long-lasting relationships with key stakeholders.

• Supervise client onboarding processes to ensure seamless product adoption and prompt service delivery.

• Monitor account health and address any risks to client retention.

• Collaborate with the Client Success Director to grasp changing client needs and pinpoint growth opportunities.

• Work alongside Product and Engineering teams to relay feedback and prioritize feature requests or issues.

• Partner with Marketing to highlight client success stories and develop case studies or testimonials.

• Propel client renewals and minimize churn rates.

• Recognize opportunities for cross-selling and upselling.

• Assist in forecasting and achieving revenue growth targets for assigned accounts.

• Track, report, and communicate account health and progress through product usage, engagement, and renewal metrics.

• Conduct business planning meetings with clients.

• Ensure clients make full use of technology and services to achieve their business objectives.

• Advocate for best practices and provide strategic advice.

• Act as a trusted advisor and representative for client needs.

⛳️ Requirements

• 3-5 years of experience in an account management or client relationship position.

• Background in sports, entertainment, or a related sector.

• Demonstrated success in managing client accounts, fostering strong relationships, and enhancing customer satisfaction by understanding client requirements.

• Capability to manage and execute complex projects effectively.

• Exceptional communication and interpersonal skills.

• Analytical mindset with the ability to leverage data to drive decisions and demonstrate the value of solutions.

• Strong problem-solving abilities.

• Detail-oriented with excellent organizational skills and the capacity to handle multiple accounts simultaneously.

• Willingness to travel frequently, up to 25%, including overnight stays.

• Proven experience with Microsoft Dynamics and Salesforce CRM platforms.

• Familiarity with SaaS solutions and enterprise software products is highly desirable.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Experience with the KORE intelligence platform is an advantage.

🏝️ Benefits

• Base salary range of $70,000-$95,000 per year.

• Frequent travel opportunities, including overnight stays, up to 25%.