Client Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee client success and deliver strategic product consulting.

• Collaborate closely with the programmatic marketplace operations team to optimize client revenue.

• Offer tactical and strategic insights on Triton tools to assist clients in Europe and the Middle East in reaching their revenue objectives.

• Provide hands-on support for clients’ strategic and operational product challenges.

• Foster strong relationships with customers, sales teams, various departments, and other Client Success Managers.

• Act as the primary liaison for key clients located in Canada and the United States.

• Develop and maintain positive relationships to ensure client retention.

• Gain a comprehensive understanding of clients’ businesses, needs, expectations, and requirements.

• Maintain an in-depth knowledge of Triton products and services.

• Monitor clients’ needs and business growth to enhance their success with Triton products.

• Work alongside internal Sales Managers to introduce new services and strengthen client relationships.

• Track and evaluate progress across multiple ongoing tasks and projects.

• Coordinate with the Implementation Team to guarantee timely delivery of services to new clients and activation of new offerings.

• Partner with the Support Team on escalations related to critical support issues.

⛳️ Requirements

• Experienced Client Success Manager with a demonstrated history of managing client relationships.

• Excellent written and verbal communication skills in English.

• Proficiency in French.

• Knowledge of Spanish is considered a plus.

• Strong consultative skills in client management.

• Outstanding problem-solving abilities in a high-pressure setting.

• Exceptional customer service skills.

• Proven experience in digital advertising and its ecosystem.

• Familiarity with ad-serving technologies and ad servers is preferred.

• Background in or enthusiasm for radio and/or podcasting is an advantage.

• Significant experience with reporting and business intelligence tools as well as spreadsheets.

• Excellent time-management skills and attention to detail.

• Capability to prioritize and manage multiple tasks at once.

• Strong analytical and communication skills.

• Ability to work autonomously and collaboratively within a team.

• Experience in broadcast ad scheduling and trafficking is preferred.

• Must be bilingual and reside in Quebec or Ontario.

• An English-language resume is mandatory.

🏝️ Benefits

• Remote work arrangement.

• Opportunity to work in the digital audio industry with a leading company.

• Exposure to the digital audio landscape.

• International collaboration.