Client Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the complete client lifecycle following the initial sales transition.

• Maintain proactive communication with international clients to address their needs.

• Collect client feedback and resolve any operational challenges or obstacles.

• Prepare, review, and finalize client contracts while assisting with onboarding.

• Facilitate interviews between clients and candidates.

• Collaborate with Sales, Recruitment, and Operations to accurately and timely deliver client requirements.

• Monitor the health of client accounts and identify opportunities for account growth.

• Pursue upselling and cross-selling opportunities within existing client accounts.

• Assist with contract renewals and ensure client retention.

• Keep precise CRM records for client information, communications, account statuses, and the sales pipeline.

• Manage multiple client accounts, interview schedules, and related documentation.

⛳️ Requirements

• 2–3 years of experience in Client Success, Account Management, Customer Success, or Customer Retention.

• Experience in B2B services, ideally in outsourcing, talent solutions, recruitment, or professional services.

• Experience working with international clients, preferably across the EU, UK, and/or US.

• Demonstrated experience with account growth, upselling, cross-selling, or contract renewals.

• Excellent written and verbal communication skills in English.

• Strong skills in client relationship and stakeholder management.

• Highly organized and capable of managing multiple accounts and priorities at once.

• Strong attention to detail and proficiency in managing contracts and documentation.

• Solid understanding of CRM processes and strong CRM discipline.

• Proactive, solutions-oriented, and comfortable working across different functions.

🏝️ Benefits

• Remote work arrangement