Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify key stakeholders and decision-makers within potential institutions and property groups.

• Lead the onboarding process and provide implementation support for new clients.

• Conduct regular check-ins at 30, 60, and 90 days with new clients to ensure a seamless adoption process.

• Engage with existing clients to facilitate renewals and foster long-term partnerships.

• Keep detailed and current records of activities in the CRM system.

• Participate in regular internal meetings, including team updates and one-on-one check-ins.

• Collaborate with sales and operations teams to provide an exceptional customer experience.

• Report directly to the Team Lead, Customer Success.

⛳️ Requirements

• At least 1 year of experience in customer service or client-facing positions.

• Strong verbal and written communication skills.

• Excellent abilities in relationship-building and interpersonal communication.

• Detail-oriented with robust analytical and problem-solving skills.

• Comfortable working independently in a remote setting.

• Experience with CRM tools such as Salesforce or HubSpot.

• Background in real estate, student housing, or higher education is preferred.

• Familiarity with the off-campus housing market or university partnerships is a plus.

• Experience in supporting SaaS or technology platforms is preferred.

🏝️ Benefits

• Comprehensive benefits package including healthcare.

• Paid time off.

• Life insurance coverage.

• 401k plan with company matching for eligible team members.

• A supportive team environment with opportunities for learning and development.

• Chance to work at a well-established company with over 30 years in the business.

• A caring, high-performing team atmosphere.