Client Success Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as the primary liaison for a portfolio of client accounts.

• Oversee the client onboarding process to ensure a seamless initiation.

• Conduct regular check-ins and business evaluations with client stakeholders.

• Keep track of account health, satisfaction, and potential risks, taking proactive measures.

• Discover upsell and growth opportunities and collaborate with the sales team.

• Work in conjunction with internal teams to meet client expectations.

• Manage relationships with U.S. clients to foster their success and growth.

⛳️ Requirements

• Minimum of 3 years of experience in account management, client success, or client services.

• Exceptional verbal and written English skills, with confidence in engaging U.S. executives.

• Strong capabilities in relationship-building and problem-solving.

• Familiarity with CRM tools such as HubSpot or Salesforce.

• Highly organized, with the ability to manage multiple accounts simultaneously.

• Availability to operate during U.S. business hours.

• Residing in Mexico.

• A reliable home office setup with a stable internet connection.

• Experience in SaaS, agency, or outsourcing environments is a plus.

• Experience in managing renewals or upsells is a plus.

• Fluency in Spanish is advantageous.

🏝️ Benefits

• Health insurance coverage for contractors.

• Extra pay during holidays.

• Work hours typically align with standard U.S. business hours, with some flexibility based on client needs.

• Fully remote position.

• Mental health days provided.

• Performance-based incentives in addition to the base salary.

• Annual review and appraisal opportunities.

• Potential for professional growth and advancement.