Client Success Manager

This is a fully remote position, open to applicants in Jamaica.

📋 Description

• Act as the primary liaison for a portfolio of client accounts

• Facilitate client onboarding to ensure a seamless initiation

• Conduct regular check-ins and business evaluations with client stakeholders

• Assess account health, satisfaction, and risks, taking proactive measures

• Recognize upsell and expansion prospects and collaborate with sales

• Work alongside internal teams to fulfill client expectations

• Manage relationships with U.S. clients, supporting their success, satisfaction, and growth

⛳️ Requirements

• Over 3 years of experience in account management, client success, or client services

• Exceptional verbal and written English skills

• Comfortable interacting with U.S. executives

• Strong skills in relationship building and problem solving

• Familiarity with CRM tools such as HubSpot or Salesforce

• Capability to manage multiple accounts concurrently

• Willingness to work during U.S. business hours

• Residing in Jamaica

• Dependable home office setup

• Consistent internet connection

• Experience in SaaS, agency, or outsourcing settings (preferred)

• Background in managing renewals or upsells (preferred)

🏝️ Benefits

• Health insurance coverage for contractors

• Holiday Extra Pay

• Some potential flexibility in working hours based on client needs

• 100% remote position

• Mental health days offered

• Incentives based on performance in addition to base salary

• Annual review and appraisal process

• Opportunities for professional development and advancement