Client Success Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the primary liaison for a portfolio of client accounts.

• Facilitate client onboarding to ensure a seamless initiation.

• Conduct regular check-ins and business reviews with client stakeholders.

• Monitor account health, satisfaction levels, and potential risks, taking proactive measures.

• Spot upsell and expansion possibilities and collaborate with the sales team.

• Work in conjunction with internal teams to meet client expectations.

⛳️ Requirements

• Over 3 years of experience in account management, client success, or client services.

• Exceptional spoken and written English, with confidence when communicating with U.S. executives.

• Strong skills in relationship-building and problem-solving.

• Familiarity with CRM tools such as HubSpot or Salesforce.

• Highly organized, capable of managing multiple accounts simultaneously.

• Available to work during U.S. business hours.

• Residing in Colombia, equipped with a reliable home office and stable internet connection.

• Experience in SaaS, agency, or outsourcing sectors.

• Background in managing renewals or upsells.

• Fluency in Spanish is a plus.

🏝️ Benefits

• Health insurance provided for contractors.

• Holiday Extra Pay.

• Work hours typically align with standard U.S. business hours, with some flexibility based on client needs.

• Fully remote position.

• Mental health days offered.

• Performance-based incentives in addition to the base salary.

• Annual review and appraisal process.

• Opportunities for professional development and advancement.