Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate a thorough understanding of client objectives and changing requirements through regular interactions, performance assessments, and proactive solutions.

• Enhance client satisfaction, retention, account growth, renewals, program expansion, and increased usage via focused B2B2C marketing and adoption strategies.

• Oversee client contracts, encompassing program and financial stipulations, renewals, amendments, extensions, and adherence to contractual obligations.

• Coordinate billing and invoicing needs with clients and internal teams.

• Provide client reporting, executive summaries, progress updates, and year-end evaluations.

• Track KPIs and utilization trends, converting performance data into actionable insights and recommendations.

• Direct strategic client engagement from implementation to ongoing operations, including meetings, site expansions, program additions, and seasonal program launches and renewals.

• Collaborate with sales, field leadership, and internal teams to assess opportunities, enhance field adoption, address feedback, and foster long-term partnership growth.

• Assist client onboarding and field adoption through training, resources, and continuous reinforcement.

⛳️ Requirements

• Bachelor's degree in business, marketing, communications, education, or a related field, or equivalent professional experience.

• Over 5 years of experience in client success, account management, customer success, relationship management, or a similar client-focused role.

• Proven ability to establish executive-level relationships and manage complex client portfolios.

• Exceptional project management and organizational skills, capable of prioritizing multiple initiatives concurrently.

• Experience in interpreting business metrics and translating data into actionable recommendations for clients.

• Strong problem-solving abilities with a talent for influencing cross-functional teams and driving collaborative solutions.

🏝️ Benefits

• Discounted child care benefits.

• Medical, dental, and vision coverage for employees and their families, including pets.

• Employee assistance programs focusing on mental health and personal development.

• Health and wellness initiatives.

• Paid time off.

• Discounts on work-related necessities, such as cell phones.