Client Success Manager

This is a fully remote position, open to applicants in Kentucky, +2 more states.

📋 Description

• Cultivate a thorough understanding of client objectives and changing needs through consistent engagement, performance evaluations, and proactive solutions.

• Identify and spearhead opportunities for account growth, renewals, program expansion, and enhanced utilization via targeted B2B2C marketing and adoption strategies.

• Oversee client contracts, ensuring adherence to program and financial requirements, as well as managing renewals, amendments, extensions, and compliance with contractual obligations.

• Coordinate billing and invoicing processes with clients and internal teams.

• Provide comprehensive client reporting, executive summaries, progress updates, and year-end assessments.

• Track KPIs and utilization trends, converting performance data into actionable insights and recommendations.

• Lead strategic client engagement from the implementation phase through ongoing operations.

• Facilitate client meetings while assisting with site expansions, program additions, and seasonal program launches and renewals.

• Collaborate with sales, field leadership, and internal teams to enhance field adoption, address client feedback, and foster long-term partnership growth.

⛳️ Requirements

• A bachelor's degree in business, marketing, communications, education, or a related field, or equivalent professional experience.

• Over 5 years of experience in client success, account management, customer success, relationship management, or a similar client-facing position.

• Proven track record of establishing executive-level relationships and managing complex client portfolios.

• Excellent project management and organizational skills, with the capability to prioritize multiple initiatives concurrently.

• Experience in interpreting business metrics and converting data into actionable recommendations for clients.

• Strong problem-solving abilities with the capacity to influence cross-functional teams and drive collaborative solutions.

🏝️ Benefits

• Discounted child care benefits.

• Medical, dental, and vision coverage for employees' families and pets.

• Employee assistance programs focused on mental health and personal development.

• Health and wellness initiatives.

• Paid time off.

• Discounts on work necessities, such as cell phones.