Client Success Manager

This is a fully remote position, open to applicants in United States, +4 more countries.

📋 Description

• Assist Senior Client Success teams in maintaining relationships with Fortune 100 clients and developing strategies for account growth.

• Implement engagement and delivery strategies for both online and in-person training sessions.

• Record direct costs related to program delivery.

• Manage internal and client-facing meeting summaries, highlighting key decisions and action items.

• Monitor daily program success through learning and sentiment metrics.

• Work collaboratively with internal teams to ensure the delivery of high-quality corporate programs.

• Generate and present delivery reports that include both qualitative and quantitative data.

• Assist in the delivery of General Assembly's most significant client programs while contributing to the growth of essential accounts.

• Participate as a member of a cross-functional, client-facing team overseeing $5–8 million in annual client revenue.

⛳️ Requirements

• A minimum of 2+ years of relevant work experience.

• At least 2+ years in consulting, customer service, or client management, engaging with diverse stakeholders.

• Proficient in Excel and Google Suite for over 2 years.

• Exceptional communication skills and a strong work ethic.

• Willingness to travel significantly, up to 50% of the time.

• Experience in project management or coordinating training programs is advantageous.

🏝️ Benefits

• Variable compensation plan, which may include bonuses or commissions.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Term life insurance.

• Short-term disability insurance.

• Long-term disability insurance.

• Additional voluntary benefits available.

• Commuter benefits provided.

• Wellness plans and reimbursement options.

• Retirement program offerings.

• Paid time off policy.

• Parental leave benefits.

• Holiday pay included.