Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and sustain relationships with client stakeholders while managing daily operational and program leadership interactions across a variety of accounts.

• Act as the main point of contact for operational needs, strategic initiatives, and service delivery.

• Enhance account retention by ensuring client satisfaction, addressing service-related issues, and delivering consistent program execution.

• Facilitate client check-ins, business reviews, and strategic planning sessions.

• Collaborate with the Account Executive to communicate product and service launches and updates.

• Convey both qualitative and quantitative value pertaining to food, nutrition, and client partnerships.

• Implement standard account management practices and processes.

• Address and resolve execution-related challenges with internal operations, clinical, product, and support teams.

• Monitor action items, deliverables, and timelines.

• Provide customer success and daily support for complex accounts.

• Maintain account documentation, meeting notes, and CRM activity logs.

• Coordinate efforts with Product, Engineering, Finance, Sales, and Clinical Operations teams.

• Develop and implement account strategies that promote success, improvement, retention, and targeted growth.

• Spearhead client-specific program enhancements, new program launches, and benefit expansions.

• Analyze and present ROI and clinical metrics.

• Prepare and present client-facing reports, program summaries, and business reviews.

• Act as an internal liaison for addressing client needs, issues, and opportunities.

• Lead marketing initiatives aimed at driving member enrollment and engagement.

• Collaborate and co-create marketing materials and campaigns with the Foodsmart marketing team.

• Utilize marketing data and campaign analytics to refine strategies and report on outcomes.

• Track enrollment, utilization, engagement, and clinical outcome metrics.

• Identify and tackle performance deficiencies or at-risk accounts.

• Support and lead the preparation of business reviews and follow-up action plans.

⛳️ Requirements

• 2-5+ years of experience in account management, client services, or healthcare consulting, in a client-facing or relationship development role.

• Strong organizational abilities with a proven history of managing multiple accounts or workstreams concurrently.

• Exceptional communication and interpersonal skills, capable of building trust effectively.

• Data-driven approach with experience in analyzing clinical outcomes, marketing data, and campaign performance.

• Proficiency in CRM platforms (Salesforce or equivalent).

• Familiarity with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services.

• Understanding of health plan operations and business lines (Medicare Advantage, Managed Medicaid, Commercial).

• Experience collaborating with marketing agencies or internal marketing teams on campaign development.

• Background in a startup or small company environment.

• Knowledge of complex contracting and provider agreements within health plans and health systems.

• Bachelor’s degree in business, public health, nutrition, healthcare administration, or a related field.

🏝️ Benefits

• Remote-First Company

• Unlimited PTO

• Flexible & remote location

• Healthcare Coverage (Medical, Dental, Vision)

• 401k & bonus

• Registered Dietitian Sessions