Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee diverse programs involving device partners, clients, and internal teams.

• Ensure smooth daily program operations while keeping client objectives and needs at the forefront.

• Manage expectations from both internal stakeholders and clients, prioritizing program tasks based on business judgment.

• Comprehend and promote client goals and growth objectives.

• Assist clients in making critical decisions and designing programs that align with their targets.

• Collaborate with the Sales team to facilitate successful renewals and account growth.

• Employ creative problem-solving to address and resolve operational issues.

• Analyze and communicate key performance results.

• Organize meetings and convey technical and data-driven insights to clients.

• Maintain regular communication with clients and device partners.

• Assess ongoing needs and provide prompt solutions and recommendations.

• Cultivate expertise in demand management, Distributed Energy Resources, and factors that contribute to program success.

• Grasp product and service offerings to effectively communicate capabilities, shape program design, and train client program teams.

⛳️ Requirements

• Preferred experience in renewable energy, utilities, grid services, or related sectors (cleantech/greentech).

• Exceptional communication skills with the ability to articulate complex and technical subjects in an engaging and concise manner.

• Proven success in direct client interactions.

• Project management experience with the capability to manage multiple tasks, meet deadlines, and assess risks and dependencies.

• Analytical, creative, and inquisitive mindset with proficiency in working with numbers and spreadsheets.

• Ability to establish trust and build excellent relationships with clients and partners.

• Sound judgment within a business context.

• Experience collaborating within a cross-functional team environment.

• Proven track record in managing several high-priority projects simultaneously.

• BS or BA degree.

• Minimum of 3-5 years of professional experience in technology services or customer success, preferably in a SaaS or enterprise software context.

• Familiarity with EVs, batteries, connected devices, IoT, or building automation is a plus.

• Knowledge of Virtual Power Plant (VPP) programs and initiatives is a plus.

• Relevant certifications in energy management, project management, or program management are a plus.

🏝️ Benefits

• 100% paid medical coverage for employees.

• 401(k) plan with employer matching.

• Casual work environment.

• Flexibility to create your own schedule.

• Fully stocked fridge and pantry.

• Complimentary Citi Bike membership.

• Secure bike rack available.

• Gym reimbursement program.

• Paid parental leave.

• Education assistance program.