Client Success Manager

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Collaborate with the Associate Principal or Senior Client Success Manager to utilize Account Management systems and dashboards for recognizing opportunities that influence team revenue objectives.

• Advise clients on the planning, execution, and evaluation of customized engagement strategies and tactics.

• Create and implement plans to meet or surpass revenue goals related to member engagement.

• Conduct client discovery sessions and establish expectations regarding engagement activities.

• Spearhead client engagement initiatives.

• Plan and execute onsite and virtual events with clients to enhance engagement.

• Work alongside Marketing to design events and experiences that stimulate account activations and user engagement.

• Assist with the onboarding of new accounts.

• Manage scheduled client interactions proactively.

• Utilize internal data sources to prepare materials for clients.

• Collaborate with various teams to address urgent client requests.

• Partner with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, and Product on engagement initiatives.

• Aid the Account Management team with internal projects and revenue reporting.

• Perform additional duties as assigned.

⛳️ Requirements

• Must reside in Illinois, Indiana, Ohio, or Kentucky.

• A minimum of 3 years of experience in client success, marketing, and member experience.

• Bachelor’s degree in a relevant field.

• Willingness to travel up to 50%.

• Experience in consumer health technology is preferred.

• Excellent communication skills that facilitate outcomes with clients.

• Proficiency in building relationships, partnerships, and business development both internally and externally.

• Proven ability to work cross-functionally and establish strong relationships.

• Exceptional creative thinking and problem-solving abilities.

• Outstanding organizational and project management skills, with the capability to work both collaboratively and independently.

• Self-motivated and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment with changing priorities.

• May require prolonged periods of standing, walking, and sitting.

• Occasionally lift and carry items weighing up to 50 lbs.

• Manual dexterity and hand-eye coordination are required.

• Full range of body motion is necessary.

• Corrected vision, hearing, and speech must fall within normal ranges.

• Must be able to communicate effectively with team members.

🏝️ Benefits

• Annual bonus opportunity.

• Medical Insurance.

• Dental Insurance.

• Vision Insurance.

• Short- and Long-Term Disability.

• Life Insurance.

• Paid Time Off.

• 401K.