Client Success Manager

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Collaborate with the Associate Principal or Senior Client Success Manager to utilize Account Management systems and dashboards for proactively identifying opportunities to enhance team revenue goals.

• Advise clients on the planning, execution, and analysis of customized engagement strategies and tactics.

• Create and implement a strategy to meet or surpass revenue targets linked to member engagement.

• Conduct client discovery and set expectations regarding engagement activities.

• Drive client engagement initiatives.

• Work with clients to design and implement both onsite and virtual events aimed at boosting engagement.

• Collaborate with Marketing to create events and experiences that promote account activations and user engagement.

• Assist with the implementation of new accounts.

• Maintain a schedule of proactively arranged client interactions.

• Utilize internal data sources to prepare client-facing materials.

• Partner with the Associate Principal and Senior Client Success Manager to address urgent client requests across functions.

• Work closely with the Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, and Product teams on engagement initiatives.

• Aid the Account Management team in overseeing internal projects and revenue reporting.

• Perform additional duties as assigned.

⛳️ Requirements

• Must reside in Illinois, Indiana, Ohio, or Kentucky.

• A minimum of 3 years of experience in client success, marketing, and member experience.

• Bachelor’s degree in a relevant field.

• Willingness to travel up to 50% of the time.

• Experience in consumer health technology is preferred.

• Excellent communication skills that facilitate achieving outcomes with clients.

• Proven ability to foster internal and external relationships, partnerships, and business development.

• Demonstrated capability to work cross-functionally and cultivate relationships.

• Exceptional creative thinking and problem-solving abilities.

• Strong organizational and project management skills, with the ability to work both collaboratively and independently.

• Self-motivated and detail-oriented, capable of multitasking in a fast-paced environment with frequently changing priorities.

• May require prolonged standing, walking, and sitting.

• Occasionally lift and carry items weighing up to 50 lbs.

• Manual dexterity and hand-eye coordination are required.

• Full range of body motion is necessary.

• Requires corrected vision, hearing, and speech within normal limits.

• Must be able to effectively communicate with team members.

🏝️ Benefits

• Annual bonus opportunity.

• Medical Insurance.

• Dental Insurance.

• Vision Insurance.

• Short- and Long-Term Disability.

• Life Insurance.

• Paid Time Off.

• 401K.