Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure the success of a portfolio of Cordial’s Commercial clients.

• Act as the strategic account owner and maintain the client relationship post-sale.

• Engage in pre-sales discovery discussions with potential clients.

• Advocate for and align technology and expertise to support clients.

• Manage client success plans, executive engagement, commercial relationships, and proactively address competitive threats.

• Deeply understand clients’ businesses and guide portfolios towards significant business outcomes.

• Identify client business challenges and align Cordial features and benefits to meet those needs.

• Develop and present success plans, coordinating with Technical Account Managers, Solutions Engineers, and Deliverability teams.

• Oversee client planning, status updates, review meetings, and program organization.

• Acquire thorough knowledge of Cordial’s platform and showcase its capabilities.

• Address strategic campaign and technical implementation challenges.

• Facilitate renewals through forecasting, negotiation, and contract execution.

• Enhance Cordial integrations and promote renewal, expansion, and advocacy.

• Collaborate with Channel Growth & Partnership teams to align technology and service partners with clients.

• Take part in business development and discovery meetings.

• Work closely with Sales, Marketing, and Product Development to address client needs, use cases, and success stories.

• Travel to client locations for business meetings approximately 10% or less annually, based on the assigned client base.

⛳️ Requirements

• Bachelor’s degree.

• 4+ years of experience in a client management role within a SaaS company, encompassing both commercial and enterprise experience.

• Experience in CRM is preferred.

• Strong technical aptitude coupled with commercial instincts.

• Proven ability to cultivate long-term relationships across all levels of a client’s organization.

• Self-sufficient, organized, detail-oriented, and adept at problem-solving.

• Exceptional written and verbal communication skills, capable of engaging with both technical and non-technical audiences.

• Ability to work collaboratively across functions, ideally with Product, Engineering, and Sales teams.

• Strong negotiation skills.

• Proficient project management skills with the capability to juggle multiple projects and clients simultaneously.

• Proven record of achieving results in a fast-paced, autonomous startup environment.

• Experience in the enterprise marketing automation sector is an added advantage.

• Familiarity with Monday.com, Harvest, Client Success, JIRA, or similar tools is a plus.

• Background in email marketing and digital marketing technologies, as well as personalization and optimization technologies, and advanced marketing automation is advantageous.

• Cordial does not offer visa sponsorship, visa transfers, immigration support, or employment-related immigration documentation for new hires.

🏝️ Benefits

• Equity.

• Bonus.

• Medical, dental, vision, and life benefits.

• 401k match.

• Flexible time off.

• Monthly wellness stipend.

• Monthly cell phone stipend.

• Childcare reimbursement.

• Yearly reimbursement for continued education.

• Healthy work/life balance.

• Commitment to DE&I initiatives.

• A respectful and open organizational culture.