Client Success Manager

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Create customer success strategies tailored to the technical solution requirements of clients.

• Clarify and provide insights on findings, such as client objectives, challenges, timelines, and key performance indicators (KPIs).

• Offer consultation and present technical solution alternatives to address customer issues.

• Support clients throughout the software procurement process to optimize their return on investment.

• Aid in the onboarding, adoption, and comprehensive implementation of Cisco software.

• Comprehend the existing needs and challenges faced by clients.

• Assess how often adoption discussions should occur with clients.

• Collaborate with technical support to resolve issues or concerns related to EA software.

• Participate in customer EA discovery calls.

• Provide annual reports on consumption.

• Evaluate and consult with clients regarding smart accounts.

• Diagnose and overcome barriers to adoption and usage.

• Liaise with service experts concerning EA client contract identifiers.

• Communicate essential or requested updates on problematic areas.

• Secure client endorsements on Cisco's letters of consent.

• Join client conference calls to articulate the value and benefits of Customer Success Management (CSM).

• Identify potential opportunities for expansion.

• Execute other assigned tasks or special projects.

⛳️ Requirements

• Familiarity and experience with Cisco and Microsoft software.

• Knowledge of fundamental network management principles.

• Understanding of basic network security frameworks.

• Experience in developing Customer Success Plans or Business Outcomes.

• Proficient in the Microsoft Office Suite (Word, PowerPoint, Excel).

• Experience with EA programs aimed at driving incentives.

• Background in assisting with, drafting, and providing feedback on the advantages of collaborating with CSMs for the sales team.

• Sales experience or experience in a supportive sales role.

• Outstanding verbal and written communication abilities.

• Exceptional time management skills.

🏝️ Benefits

• Competitive compensation.

• 401k plans.

• Medical insurance coverage.

• Complimentary therapy sessions.

• Access to mental health coaching and resources.

• Meditation tools and resources.

• Generous paid time off package.

• Vacation and sick leave.

• Wellness Time Off days.

• Volunteer Time Off days.