Client Success Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Develop tailored responses to RFPs and inventory inquiries, creating media plans and strategic recommendations aligned with client campaign goals.

• Manage the complete lifecycle of campaign opportunities, from initial media planning to live execution.

• Produce and communicate accurate deal requirements for successful opportunities, ensuring operational precision and timely campaign launches.

• Collaborate with Sales to identify and implement growth strategies across the account portfolio, promoting new pipeline development and organic account growth.

• Establish and nurture cross-functional relationships with Sales, Ad Operations, and Client Success teams.

• Act as the reliable programmatic advisor for agency, DSP, and direct brand partners throughout the EMEA region.

• Coordinate with publisher sales and supply teams to enhance campaigns, secure inventory, and address delivery requirements.

• Work alongside Marketing and Operations to transform campaign performance and milestone achievements into case studies and client materials.

• Contribute to internal process enhancements, best practices, and documentation of knowledge.

⛳️ Requirements

• Prior experience in Programmatic Ad Operations, Programmatic Trading, or Account Management within a DSP, SSP, publisher, or media agency.

• In-depth knowledge of programmatic ecosystems (DSPs, SSPs, RTB landscape) and/or digital-out-of-home (DOOH) networks.

• High-level proficiency in Microsoft Excel and MS Office, including skills in pivot tables, data manipulation, and converting large data sets into actionable campaign insights.

• Demonstrated analytical and troubleshooting skills, with a history of cross-functional collaboration in high-paced environments.

• A solutions-oriented approach with strong problem-solving skills and a commitment to customer satisfaction.

• Outstanding organizational and multitasking abilities, with keen attention to detail while meeting tight deadlines.

• Excellent business communication skills (both written and spoken) in English; fluency in another European language is advantageous.

• Enthusiasm for emerging programmatic channels and DOOH technology, with a collaborative attitude and a willingness to provide direct product and workflow feedback.

🏝️ Benefits

• €500 annual Wellness fund for mental/physical health and office-related expenses.

• Unlimited online mental health support via BetterHelp for you and your family.

• Comprehensive vacation package, including 5 floater days and 2 paid volunteer days each year.

• Fully remote work arrangement supporting our operations across the EMEA region.

• Salary supplement for parental leave.

• Training and development opportunities with an allocated yearly budget to enhance professional growth.